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FREQUENTLY ASKED QUESTIONS
Everything you need to know about Bennie.
ABOUT BENNIE
What is Bennie?
Who can become a Bennie?
How does Bennie work?
What is the difference between Bennie and If You Arlo?
Is Bennie free to join?
JOINING & APPROVAL
How do I apply to become a Bennie?
What happens after I submit my application?
How long does approval take?
Why was my application not approved?
Can I reapply if I was not approved?
Do I need a certain audience size to be accepted?
YOUR ACCESS CODE & SHARING
What is my Access Code?
How do I find my Access Code?
How should I share my Access Code?
Where can I share my Access Code?
Can I post my Access Code on social media?
Can I share my Access Code in paid ads?
Can I share my Access Code with anyone?
Can I have more than one Access Code?
What should I do if my Access Code is not working?
Are there guidelines for how I should talk about Bennie?
Are there any restrictions on how I promote my Access Code?
Can I edit or customize Bennie messaging when sharing?
Do I need to disclose that I'm earning rewards from bookings?
Are there brand assets or templates I should use?
BOOKINGS & GUEST USE
How do my followers or audience book with my Access Code?
What kind of savings does my Access Code unlock?
Can someone use my Access Code more than once?
Are there blackout dates or restrictions?
Can my audience use my code for any hotel on Bennie?
What happens if a booking is changed or canceled?
Can my code be combined with other offers?
POINTS, REWARDS & BENEFITS
How do I earn Bennie points?
When do I earn points for a booking?
Do I earn points if a booking is canceled?
Do I earn points if a booking is refunded?
What happens to my points if a guest cancels or modifies their stay?
Do I earn points on no-shows?
Is there a delay between booking and points being credited?
Can I earn points on my own bookings?
Can I use my own Access Code when booking for myself?
Do self-bookings count the same as guest bookings for points?
Are there any limits on how many points I can earn?
How can I check my points balance?
Do Bennie points expire?
What can I redeem Bennie points for?
Is there a minimum number of points needed to redeem?
Are there bonus point opportunities or special promotions?
YOUR ACCOUNT & PROFILE
How do I log in to my Bennie account?
How do I update my profile information?
I forgot my password. What should I do?
Can I have multiple Bennie accounts?
Can I pause or deactivate my account?
PAYMENTS, PERKS & REDEMPTION
How do Bennie rewards work?
How do I redeem my Bennie points?
Where can I use my redeemed rewards?
How long does it take for rewards to appear in my account?
Can redeemed rewards be reversed or reinstated?
Do Bennie points have cash value?
POLICIES & SUPPORT
What happens if my account is flagged for misuse?
What counts as misuse of Bennie?
Can Bennie remove or suspend my account?
Who do I contact if I need help?
What should I do if I notice suspicious activity on my account?
PRIVACY & TERMS
What information does Bennie collect?
How is my information used?
Where can I find Bennie's terms and conditions?
Where can I find Bennie's privacy policy?